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We’d love to connect and explore how Divergent can drive growth for your business!

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(936) 208‑7134

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FAQ

You have questions? We have answers.

How long does a typical CRM or software implementation process take?

While many firms provide a one-size-fits-all timeline, we take a more tailored approach. Our implementations typically range from 6 weeks to 6 months, depending on your specific needs and the complexity of your requirements. We focus on delivering (and proving) value incrementally, so that you’re seeing the results long before the final rollout. We’re a mid to long-term partnership, all depending on the scope of your project, and how quickly we can inspire your team.

What are the key steps involved in your implementation methodology?

We throw some D’s on it! Discover, Design, Develop, Deploy, Drive!

We start with a thorough discovery phase to understand your business, followed by designing a tailored solution. Next, we develop the system with continuous feedback from your team, deploy strategically, and drive user adoption through ongoing support. This ensures we remain aligned with your business objectives throughout the process.

What level of customization can we expect for our specific business needs?

We don’t believe in forcing your business into a pre-built solution. Our team combines technical expertise with business analysis to create truly custom solutions.

How do you handle data migration from our existing systems?

We hate bulk imports! While they may seem like an easy time-saver, they can pose significant risks to data integrity. Instead of relying on bulk imports, we carefully evaluate each situation individually and perform tests to ensure a clean and safe import process. Our hands-on team manages the entire data migration from start to finish, taking the necessary time during import to avoid costly cleanup efforts later on. We prioritize maintaining the accuracy and integrity of your data—no AI shortcuts here; just dedicated one-on-one assistance.

How do you approach change management during implementation?

Change management is critical for successful implementation. We focus on open communication and collaboration with all stakeholders from the outset. By involving team members early in the process and providing tailored training sessions, we help ease transitions and foster a culture of adaptability.

How do you ensure that all employee voices are heard during the transition?

We want employees to be participants, not just recipients of change. We actively ask for feedback rather than telling or demanding it. Our approach is highly collaborative and inclusive; we encourage input from every department to ensure that all perspectives are considered before moving forward with any solution. If it doesn’t work for everyone, it isn’t finished.

What ongoing support and maintenance services do you offer post-implementation?

We believe in long-term partnerships rather than "drop some opinions and RUN!." Our commitment to your continuous improvement and success provides ongoing optimization, regular health checks, and proactive feature updates and education. We LOVE to deliver lasting value - so we definitely stay in touch!

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