About Us
Our Mission and Values
At Divergent, we empower home service businesses to thrive by maximizing the potential of Housecall Pro. Our mission is to transform operations, boost efficiency, and drive growth through expert implementation, optimization, and ongoing support of the Housecall Pro platform.
- Excellence and Innovation: We maintain unparalleled expertise in Housecall Pro, continuously honing our skills to provide cutting-edge solutions. In the fast-paced world of technology, we stay ahead of the curve, constantly seeking new ways to leverage Housecall Pro's features for our clients' benefit
- Client-Centric Partnership: Our clients' success is our success. We tailor our services to each business's unique needs, fostering strong, collaborative relationships that go beyond traditional service provider roles. We become trusted advisors in our clients' journeys to success.
- Integrity and Empowerment: Our clients' success is our success. We tailor our services to each business's unique needs, fostering strong, collaborative relationships that go beyond traditional service provider roles. We become trusted advisors in our clients' journeys to success.
- Continuous Improvement: We are never satisfied with the status quo. By continuously seeking feedback, analyzing results, and refining our processes, we deliver ever-improving outcomes for our clients, ensuring their businesses stay competitive and profitable in an evolving market.
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Team Training & Ongoing Support
Empower your staff with comprehensive Housecall Pro training tailored to your business needs. Our expert-led sessions cover everything from basic navigation to advanced features, ensuring your team can confidently use the platform to its full capacity. We offer both initial training and ongoing support options, including regular check-ins, troubleshooting assistance, and guidance on new features, keeping your team up-to-date and maximizing your Housecall Pro investment.
Reporting & Business Intelligence
Gain valuable insights to drive growth with our custom reporting and business intelligence service. We'll create tailored dashboards and reports in Housecall Pro that highlight your key performance indicators. Our analysis pinpoints areas for improvement, tracks progress over time, and provides actionable insights on technician performance, service profitability, and customer trends. We'll also set up automated reports to keep you informed without any extra effort.
Housecall Pro Setup & Implementation
Transform your business operations with our expert Housecall Pro setup service. We handle the entire implementation process, from initial account configuration to data migration and integration with your existing tools. Our team ensures a smooth transition, customizing Housecall Pro to fit your unique business needs and workflows, minimizing downtime and maximizing efficiency from day one.
Workflow Optimization & Automation
Streamline your operations and save time with our workflow optimization service. We'll fine-tune your Housecall Pro settings, create custom fields, and set up automation rules to eliminate repetitive tasks. From job scheduling to invoicing and follow-ups, we'll ensure your team leverages Housecall Pro's full potential to boost productivity and enhance customer service. Our optimization includes setting up dispatch boards, custom job types, and automated customer communications.
Pricebook Optimization & Pricing Strategy
Boost your profitability with our comprehensive pricebook and pricing strategy service. We'll structure your Housecall Pro pricebook for maximum efficiency, implementing tiered pricing, service bundles, and dynamic pricing strategies. Our data-driven approach analyzes your costs, market trends, and profit margins to create a pricing strategy that enhances your competitiveness and bottom line. We'll also set up the Flat Rate Pricing tool and configure material markups to ensure consistent profitability across all jobs.
Marketing & Customer Management Optimization
Enhance your customer relationships and boost repeat business with our marketing and customer management optimization. We'll set up and fine-tune Housecall Pro's customer communication tools, including automated follow-ups, review requests, and targeted email campaigns. Our team will also optimize your customer database, set up tagging systems for effective segmentation, and implement strategies to increase customer retention and referrals, all within the Housecall Pro platform.
Process
How Divergent Works
Transparency is at the root of everything we do at CATALYST, and that includes our work process. Here's how we deliver results, step by step.
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Discovery & Strategy
We begin our partnership by getting to know you and your business inside and out. This crucial first step lays the groundwork for everything that follows.
- In-depth consultation with the Divergent Solutions team: We take the time to understand your unique challenges and aspirations.
- Comprehensive needs assessment: Together, we identify your business needs and develop a strategic plan tailored to your goals.
Technology Onboarding
The necessary, but boring stuff. We have refined processes to quickly get you onboarded with our technology partners.
- We assess your existing systems to understand what’s working and what needs improvement.
- Access Granted: We’ll get access setup to ensure a thorough review, and get your team and systems connected to all of the systems we use to monitor your data, results, and the heartbeat of your operations!
Analysis and Consulting
Now that we’re connected and introduced, it is time to dive into the data to develop strategies that elevate your operations. A few common improvements are:
- We identify opportunities to automate processes that bog down your team.
- Optimize or establish a CRM: Whether cleaning up an existing system or implementing a new one, we ensure it meets your needs.
- Leverage data insights: We analyze your data to enhance marketing strategies and improve ROI.
Ongoing Support and Optimization
Your business is dynamic, and so is our support. We’re committed to being there whenever you need us, ensuring your systems grow alongside your business.
- Regular check-ins: We schedule consistent meetings to keep your strategy on track and adjust as needed.
- Access to Divergent Solutions experts: Our team is always available for strategic guidance when you need it most.
- Advanced Revenue Attribution Services: Depending on your plan, we provide insights into how different efforts contribute to your bottom line.
At our core, we're innovators and disruptors. We challenge the status quo and bring bold, transformative solutions to the table. Our approach is rooted in independence and integrity, which is why we maintain a strict policy of no paid affiliations or kickbacks from any partners we recommend. PERIOD!
Our recommendations are always tailored to the unique needs and goals of our clients. They're based on our collective experience and expertise, never compromised by quick spiffs.
We believe in the power and value of strong relationships, which is why we take our recommendations very seriously. It's not easy to pass our vibe check, but here are a few industry peers, partners and tools that have made the cut, and continue to exceed expectations:
Our recommendations are always tailored to the unique needs and goals of our clients. They're based on our collective experience and expertise, never compromised by quick spiffs.
We believe in the power and value of strong relationships, which is why we take our recommendations very seriously. It's not easy to pass our vibe check, but here are a few industry peers, partners and tools that have made the cut, and continue to exceed expectations:
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Pricing
At Divergent Solutions, we understand that every business has unique challenges and goals. Our pricing structure reflects this understanding, offering a range of packages designed to provide the right level of support for your specific situation.
Monthly Retainer
Designed for large, ongoing support projects. Ideal for 3-12 month strategic partnerships involving detailed initiatives and major operational overhauls.
Project-Based
Perfect for tackling specific projects such as system integrations, data and system cleanups, workflow optimization, process reengineering, and tailored training sessions.
BOOST Membership
Next-level support, training, and optimization for HouseCall Pro users. BOOST offers unlimited expert assistance, personalized training, and complete system optimization to help your business thrive. Ideal for teams looking to maximize their software's potential with scalable, comprehensive support.
BOOST Membership
Next-level support, training, and optimization for HouseCall Pro users. BOOST offers unlimited expert assistance, personalized training, and complete system optimization to help your business thrive. Ideal for teams looking to maximize their software's potential with scalable, comprehensive support.
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